Zsombor Tamás

I live in Budapest. In 2025 I made a conscious decision to take my professional and personal development seriously. I got a job at McDonald's aiming to become a shift manager. Since then I've worked with my coach every week and read a lot about communication and psychology.

I grew a lot in that one year, professionally and personally. In October 2026 I joined Wolt's English-speaking support team: what I'd spent a year learning from books about empathy and ownership is part of the everyday work here. I go to evening high school alongside work, and will finish my diploma (the Hungarian érettségi) in 2028.

What matters most to me is growth: being a little better every day than the day before. I like working in a team that values that attitude.

More detail on my LinkedIn profile.

My managers and colleagues most often point out my patience, my kindness and how easy I am to talk to. It comes down to five things:

• I listen carefully.

  I don't just wait for customers to finish; I work out what the real problem is. I've developed this on purpose, and it's what I've received the most positive feedback for. Many customers calm down as soon as they feel someone is paying attention.

• I stay calm when others don't.

  At peak time, with a long queue, facing an upset guest. I don't take it personally when someone raises their voice. Most of the time, it isn't about me.

• I can tell what someone needs.

  A customer in a hurry needs speed. An unsure one needs patience and a clear explanation. An upset one first needs to be heard. I'm interested in psychology, read about it regularly, and use it at work every day.

• I build connections, not just transactions.

  I solved one guest's unusual request within the rules; by the end we had introduced ourselves, and he wanted to write my name in the restaurant's official customer book. Another guest offered me a job. Guests like that come back and tell their friends.

• I learn fast: new tasks and new systems.

  At McDonald's, I learned every station and always volunteered when there was something new to learn; by the end I was regularly doing coordinator tasks too. I'm confident with computers, know the basics of Excel, and use AI tools to work faster.

A guest had accidentally placed his order at a different restaurant. We couldn't refund it, so he had to pay for the same food again, and he was very unhappy. He was loud, and I understood why.

I could have just served him and got it over with. Instead, I asked where he was headed and what his plans were for the day, and we started talking.

By the end of the conversation, he was speaking to me calmly and kindly. He couldn't get his money back, but he left feeling better than when he arrived.

In my jobs so far, I've already taken on tasks that matter in a leadership role, and that's the direction I want to keep growing in.

I used to try to please everyone and said yes even when I shouldn't have. From the outside it looked helpful, but in the long run it isn't good for me or for the team.

Now I'm working on being more assertive while staying kind: saying no, or disagreeing, without the other person feeling attacked. I'm working on this with my coach too, and I read a lot about it.

I'm getting better at it week by week.

At Wolt I've found the field I want to grow in: customer support in an international, English-speaking tech environment. It's where what I'm best at counts: listening, understanding the problem and solving it.

The next step: learn every part of support thoroughly, and handle even the hardest cases on my own, with confidence. Longer term, I want leadership responsibility: a team that stays calm, accurate and humane under pressure.

I'm planning long-term. I like working somewhere I can grow, where people are valued, and where good work is recognized in more than just words.